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Support

Phone+918368412000
email info@xfit.com
Address
#Rohini Sec 7 B Block Delhi

FAQs

IS CASH ON DELIVERY (COD) AVAILABLE?

Yes, COD is available and we ship pan India.

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

The order usually takes MAximum 5-7 working days to reach all the metros and tier I cities, however for some pin codes it might take a little more time.

HOW WOULD I KNOW IF MY ORDER IS PLACED?

You will get a confirmation of the placed order on your registered email ID and phone number. Besides, we will further notify you with the tracking ID once it is dispatched from our warehouse.

HOW CAN I CANCEL AN ORDER?

Visit the How to cancel section on the bottom of this page to raise an order cancellation request.

  • Submit the required details in the empty fields and follow the instructions.
  • A confirmation email would be shared once the cancellation is approved.

Please note that the cancellation request needs to be raised within 12 hours of order placement.

HOW DO I RETURN / EXCHANGE A PRODUCT?

Visit the exchange & returns section on the bottom of this page to raise a exchange or return request.

  • Submit the required details in the empty fields and follow the instructions.
  • A confirmation email would be shared once the exchange or request is approved.
WHAT HAPPENS TO ORDERS WHERE PRODUCTS ARE RECEIVED IN DAMAGED CONDITION?

We strive to deliver the best quality standards, however, in case you receive a damaged defective product, you can easily apply for exchanges or returns by clipping on the link below:

Return

WHAT SHOULD I DO IF I RECEIVE A DIFFERENT ITEM FROM THE ONE THAT I HAVE ORDERED?

We try our best to deliver the right products within time, however, in a few rare cases if you receive a different / wrong product, please visit the exchange & returns section on the bottom of this page to raise a exchange or return request.

I HAVE REQUESTED A REPLACEMENT, WHEN WILL I GET IT?

The Whole process of Exchanges & Refunds can take upto 7-10 working days.

Customers are requested to wait at least 7-10 days after picking up their order, after which the QC team will verify the validity of their claims and initiate the exchanges & refund.

These Exchange and return days are subjected to differ if there is a weekend, Festivals, Courier Company Strikes, National holidays etc.

WHEN WILL I GET MY REFUND?

Customers are requested to wait at least 7-10 days after picking up their order, after which the QC team will verify the validity of their claims and initiate the Refund.

These Refund days are subjected to differ if there is a weekend, Festivals, Courier Company Strikes, National holidays etc.

WITHIN HOW MANY DAYS OF PURCHASE CAN I RETURN MY ORDER?

Exchange or return requests must be made within 7 days of delivery.

HOW DO I DETERMINE THE CORRECT SIZE FOR ME?

While placing your order you will find an option for the SIZE CHART on the product page which includes detailed information on sizes and fit.

In order to avoid fit issues, we request that you check the size properly as size varies from brand to brand.

MY PAYMENT WAS DEDUCTED FROM THE BANK ACCOUNT BUT THE ORDER WASN'T PLACED. WHAT SHOULD I DO?

In most cases, the payment gets automatically credited back to you account within 2-3 business days. In case it does not, Please CONTACT US Customer support team is available from 10:00AM to 6:00PM (Monday to Saturday)

We will verify and get back to you at the earliest.

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